The Maritime Services Group (MSG) meets throughout the year to review fleet operations, performance, and evaluate progress on strategic goals and projects. In early September, the MSG held its fall meeting in Annapolis, Maryland. IRI President Bill Gallagher, Chief Commercial Officer Theo Xenakoudis, and Chief Maritime Officer Simon Bonnett opened the meeting with remarks and updates on the Registry. The two-day meeting included presentations on the fleet, as well as updates from all maritime and key operational departments. Representatives from Baltimore/Annapolis, Fort Lauderdale, Geneva, London, Long Beach, Majuro, New York, Piraeus, Reston, and Vancouver attended the meeting in person
Action items from MSG meetings focus on the Registry’s strategic goals and often serve to directly enhance client service. The meeting focused on the quality management system, which is of paramount importance to delivering a consistent and responsive service through a decentralized organization. Interoffice and departmental relationships fostered at these ‘all-hands’ meetings strengthen the one-team philosophy, supporting seamless client service worldwide.
