International Registries, Inc. and its affiliates (IRI) support the Republic of the Marshall Islands (RMI) Corporate Registry from 28 offices worldwide, providing client services in local time. Coordinating true global service requires teamwork and close working relationships, even from halfway around the world. That’s why IRI invests in bringing together team members from various offices for Corporate Services Group (CSG) meetings. Global travel restrictions prevented the team from gathering in person once again in early 2022, so team members logged on from 1300 to 1700 Coordinated Universal Time to attend virtual CSG meetings earlier this month.
Denise Francis, Senior Vice President, Corporate (IRI Reston) welcomed team members before introducing IRI President Bill Gallagher (IRI Reston) who provided an update on the Republic of the Marshall Islands (RMI) Corporate Registry. Theo Xenakoudis, Director, Worldwide Business Operations/Managing Director (IRI Piraeus) and head of the CSG, outlined the CSG’s goals and achievements.
“Although the pandemic once again prevented us from gathering 28 offices together in person, our corporate team members didn’t hesitate to get up early or stay up late to have the chance to gather together as a team,” said Bill. “Knowing that our team members value each other as much as they value their client relationships strengthens our organization and builds better coordination, collaboration, and client services.”
The group received updates from Jarrett Laskey, Corporate Collections Coordinator (IRI Reston); Meredith Kirby, General Counsel (IRI Reston); Alison Wilson, Senior International Counsel, Head of Office (IRI Long Beach) as well as presentations from the Hong Kong, Istanbul, London, Piraeus, Zurich/Geneva, Ft. Lauderdale, Long Beach, New York, and Reston offices on trends, best practices, and training on recent enhancements to client service tools.
IRI has focused on streamlining the client experience in the last several years. The corporate team has launched several electronic client services tools, including the consolidated Economic Substance Reporting (ESR) Portal in June 2021 and most recently e-billing, a new corporate service feature which aims to reduce administrative time and enhance timely communication with clients. E-billing has been phased into the client billing cycle and clients that have not already signed up, should do so here.
“As a team, we want the client experience to be effortless,” said Denise. “We are looking to stay ahead of the client’s needs at every turn.”
To that end, the corporate team recently launched a client survey. To participate in the survey, click here.
Updates and presentations from the global team indicated a positive year ahead, which Theo noted in his conclusion.
“We continue to meet the needs of our corporate clients and key stakeholders as evidenced by the growth and strength of the Registry in the last year. Whether we are connecting virtually or in person, our corporate team remains committed to building relationships and serving our clients.”